What do I do if ...

What do I do if …

Owners will have questions from time to time about issues that arise and which are outside of the control / purview of the Board of Trustees. Below are some that have come up. This will be updated as new issues arise.

Q - I misplaced the key to my mailbox. What do I do?
A - The mailboxes are owned by the United States Post Office (USPS.) Secret Harbor Trustees do not keep copies of mailbox keys for the obvious reasons. If your key is missing, visit the USPS at 3 Mill Street Dennis Port MA 02639. You will need an ID when you go. If the address on your ID does not match the address here, bring a tax bill or other piece of mail that has the 112 address. They will order a new lock and keys for you. You are responsible for the $25.00 charge. It takes about 4 business days to get the new lock installed. When it is installed, you will be notified by the USPS it has been installed and that you can stop by and pick up your new keys. (updated 7/8/22)

Q - I have no water or an odor coming from my faucet. What do I do?
A - Call the Dennis Water District at 508-398-3351 (updated 6/12/22)

Q - What do I do if I discover a water leak?

A - The process is …

Call the condo plumber. He will provide you with a free repair estimate.
The Condo plumber is James Portanova – his phone number is 508-326-4473
If the condo plumber tells you the repair belongs to you, he will give you a free estimate to repair it. You can go with him or get your own plumber.
If he feels the leak is the responsibility of the Condo Association, he will deal with the Board of Trustees to get the repair completed.
If you need help coordinating with another owner, the Board can provide contact info for that owner. You can also find it in our online resident directory.
The Board otherwise does not get involved. Pipe leaks (apart from the main drain) are the responsibility of the owner(s).